I'm not mad at the people doing the job they just want to get paid, but calling tech support at your cable/Internet company is awful until you push through and finally get things escalated. It's taken me two weeks to get someone one the phone who finally understood that resetting my modem wasn't going to fix this problem. So now they are sending someone out on Sunday..but damn it shouldn't take so much work to get past the tier one tech support. They blamed my router and blamed my computer(s) repeatedly until finally I had enough and demanded to speak to someone else. Sheesh why does their customer service have to be so awful. I mean at least it's not #Comcast, but come on #TimeWarnerCable be better.
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